Jack­son Bar­rett & Gass scored very good’ (4.25) or bet­ter in all areas of their 2012 client feed­back ques­tion­naire. Clients were sent a feed­back ques­tion­naire on com­ple­tion to gath­er feed­back on sev­er­al aspects of the ser­vice provided;

  • Val­ue — was the price charged for the ser­vice justified?
  • Pre-Con­tract Reports — what did you think of our written
  • Cor­re­spon­dence — are we eas­i­ly contactable?
  • Com­par­i­son to oth­er Solic­i­tors — how do we com­pare to oth­er firms?
  • Friend­li­ness — do you find us friend­ly & welcoming?
  • Over­all rat­ing — all fac­tors con­sid­ered, what do you think of us?

Each feed­back ques­tion­naire is elec­tron­i­cal­ly record­ed to allow mon­i­tor­ing of the fir­m’s stan­dards, as required under the Law Soci­ety Lex­cel & Con­veyanc­ing Qual­i­ty Scheme (CQS) standards.

  • Val­ue — 85.6% (4.28)
  • Reports — 85% (4.25)
  • Cor­re­spon­dence — 91.4% (4.57)
  • Com­par­i­son with oth­er Solic­i­tors — 87.2% (4.36)
  • Friend­li­ness — 92% (4.6)
  • Over­all Ser­vice — 90% (4.5)

Mar­ket­ing Man­ag­er, Rick Bar­row, said We are very pleased with the lat­est feed­back pro­vid­ed by our clients, which are con­sis­tent with our results over the past 5 years.

As a firm, we feel make a con­scious effort in main­tain­ing excel­lent stan­dards, which ben­e­fits every­one. We know that peo­ple often use of ser­vices at stress­ful &/or emo­tion­al points in their lives, which is why we aim to pro­vide a per­son­al & pro­fes­sion­al service.

We are par­tic­u­lar­ly pleased with our score for cor­re­spon­dence, which always sets us apart with clients and Estate agents. We are also very thank­ful to clients for return­ing the feed­back forms which are mon­i­tored, and sug­ges­tions for improve­ments, implemented.

Our over­all score is also very pleas­ing, as it reflects the rea­son why we retain the major­i­ty of our clients, local­ly, nation­al­ly, and inter­na­tion­al­ly. Of the respons­es, 100% of clients said they would use again, and 99% said they would rec­om­mend us.”


Author: Rick Bar­row

The ques­tion­naires were col­lect­ed by Jack­son Bar­rett & Gass, from 1 Jan­u­ary 2012 to 30 Decem­ber 2012. The orig­i­nal tran­scripts are retained at our office, as proof of feedback.