Jack­son Bar­rett & Gass Solic­i­tors are pleased to announce results from their 2nd 4 month client feed­back ques­tion­naire. Con­veyanc­ing clients were sent a feed­back ques­tion­naire on com­ple­tion, to gath­er feed­back on sev­er­al aspects of the ser­vice pro­vid­ed; val­ue, report, cor­re­spon­dence, com­par­i­son to oth­er firms, friend­li­ness and over­all rating.

Using a scale of 1 for poor and 5 for excel­lent, Jack­son Bar­rett & Gass scored very good’ (4.23) or bet­ter in all areas, and have seen score increas­es across the categories.

JB&G aver­aged 92.2% (4.61) as an over­all score for ser­vice, and increase of 3.4% from the first set of results. JB&G were also deemed to be very good’ in com­par­i­son with oth­er Solic­i­tors 90.4% (4.52), a 3% improve­ment on pre­vi­ous results.

JB&G were very pleased with a 97.6% (4.88) score for cor­re­spon­dence (+5%), and 97% (4.85) score for friend­li­ness (+3.4%). Clients rat­ed JB&G val­ue at 87.8% (4.39) which saw a 3.4% increase from the pre­vi­ous 3 month peri­od, and JB&G Reports at 84.6% (4.23) which again increased by 1%.

Mar­ket­ing Man­ag­er, Rick Bar­row said, We were obvi­ous­ly very pleased with the first 4 month feed­back pro­vid­ed, and we feel the increas­es in scores across all cat­e­gories reflects a con­scious effort in main­tain­ing excel­lent stan­dards, which ben­e­fits everyone.

We are par­tic­u­lar­ly pleased with our score for cor­re­spon­dence, which always sets us apart with clients and Estate agents. We hope to fur­ther improve on this with sig­nif­i­cant invest­ment in our case man­age­ment sys­tem which allows clients remote access to the progress of their work, as well as text mes­sage and email updates.

Our over­all score is also very pleas­ing, as reflects the rea­son why we retain the major­i­ty of our clients, local­ly, nation­al­ly and inter­na­tion­al­ly. Of the respons­es, 100% said they would use us again, and 100% said they would rec­om­mend us to a friend.”


The ques­tion­naire was con­duct­ed by Jack­son Bar­rett & Gass, from 1 March 2008 to 30 June 2008. The orig­i­nal tran­scripts are retained at our office, as proof of feedback.