Jackson Barrett & Gass Invest further in Client Service

Wilm­slow law firm Jack­son Bar­rett & Gass, are extend­ing their elec­tron­ic ser­vices to enhance client service.

Jack­son Bar­rett & Gass already utilise the Con­veyance link solu­tion which allows Con­veyanc­ing clients and Estate agents to check their case’s progress via online track­ing, as well as send­ing text mes­sages and emails at key mile­stones. The use of this soft­ware led to the firm being nom­i­nat­ed for two pres­ti­gious Law Soci­ety Excel­lence Awards.

Red­brick Solu­tions, who pro­vide Con­veyance link, have now launched a Pro­bate ver­sion to assist Pro­bate clients in the same way. Review­ing case notes and progress online, leads to a much more effi­cient and cost effec­tive trans­ac­tion for all par­ties involved as opposed to rely­ing sole­ly on let­ters and tele­phone. It also allows execu­tors and ben­e­fi­cia­ries who are more dis­tant, to feel more up to date.

The sys­tem also increas­es the effi­cien­cy and cost effec­tive­ness of the trans­ac­tion through the solic­i­tor’s use of the sys­tem which includes let­ter tem­plates, detailed case work­flows and diary func­tions as well as enhanced email com­mu­ni­ca­tion which has count­less time and cost advantages.

By using the solu­tion, Jack­son Bar­rett & Gass are fol­low­ing a proven process rec­om­mend­ed by Lex­cel, the Law Soci­ety’s Prac­tice Man­age­ment Stan­dard. Jack­son Bar­rett & Gass are part of less than 10% of law firms in Eng­land and Wales accred­it­ed to Lex­cel, which shows the firm has met high stan­dards in the way it is managed.

Sean Bar­row, a Solic­i­tor with 32 years expe­ri­ence said ​“We are proud to be an ear­ly adopter of such a ser­vice. Pro­bate and Estate work is a com­plex process and we firm­ly believe that the new sys­tem will help reduce some the mys­tery of the work.

As a firm, we try to pro­vide com­plete trans­paren­cy over all trans­ac­tions regard­less of the com­plex­i­ty, and are com­mit­ted to con­tin­u­al­ly assess and improve our ser­vice to clients.”

Mar­tin Mac­Duff, Man­ag­ing Direc­tor at Red­brick Solu­tions said ​“Jack­son Bar­ratt & Gass are a mod­el Firm employ­ing to good effect the best tech­nol­o­gy avail­able in the mar­ket to offer their clients a more effi­cient and more trans­par­ent legal ser­vice. Togeth­er with Lex­cel accred­i­ta­tion con­sumers can be assured that they are a tru­ly pro­fes­sion­al and mod­ern Firm. ”

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