Jack­son Bar­rett & Gass scored very good’ (4.26) or bet­ter in all areas of their 2016 client feed­back ques­tion­naire. All feed­back areas improved on 2015 scores.

Clients were sent a feed­back ques­tion­naire on com­ple­tion to gath­er feed­back on sev­er­al aspects of the ser­vice provided.

• Val­ue – was the price charged for the ser­vice justified?
• Pre-Con­tract Reports – what did you think of our writ­ten report?
• Cor­re­spon­dence – are we eas­i­ly contactable?
• Com­par­i­son to oth­er Solic­i­tors – how do we com­pare to oth­er firms you have used or been in con­tact with?
• Friend­li­ness – do you find us friend­ly & welcoming?
• Over­all rat­ing – all fac­tors con­sid­ered, what do you think of us?

Clients respond on a scale of 1 to 5, 1 being poor & 5 being excel­lent. Each feed­back ques­tion­naire is elec­tron­i­cal­ly record­ed to allow mon­i­tor­ing of the firm’s stan­dards, as required under the Law Society’s Lex­cel & Con­veyanc­ing Qual­i­ty Scheme (CQS) standards.

• Val­ue – 85.2% (4.26) (+1.8%)
• Reports – 85.8% (4.29) (+2%)
• Cor­re­spon­dence – 91.6% (4.58) (+8.8%)
• Com­par­i­son with oth­er Solic­i­tors86.8% (4.34) (+0.8%)
• Friend­li­ness – 89.2% (4.46) (+2%)
• Over­all Ser­vice – 89.4% (4.47) (+4%)

Mar­ket­ing Direc­tor, Rick Bar­row, said We are very pleased with the lat­est feed­back pro­vid­ed by our clients, which are con­sis­tent with our results over the past 5 years.

As a firm, we feel make a con­scious effort in main­tain­ing excel­lent stan­dards, which ben­e­fits every­one. We know that peo­ple often use of ser­vices at stress­ful &/or emo­tion­al points in their lives, which is why we aim to pro­vide a per­son­al & pro­fes­sion­al service.

We are par­tic­u­lar­ly pleased with our score for cor­re­spon­dence, which always sets us apart with clients and Estate agents. We are also very thank­ful to clients for return­ing the feed­back forms which are mon­i­tored, and sug­ges­tions for improve­ments, implemented.”

To arrange a dis­cus­sion about how we can help you, please get in touch with Rick Bar­row on 01625 523988 or mail@​JBGass.​com