Jack­son Bar­rett & Gass scored very good’ (4.15), or bet­ter, in all areas of their 2013 client feed­back questionnaire.

Clients were sent a feed­back ques­tion­naire on com­ple­tion, to gath­er feed­back on sev­er­al aspects of the ser­vice provided;

• Val­ue – was the price charged for the ser­vice justified?
• Pre-Con­tract Reports – what did you think of our pre-con­tract writ­ten report?
• Cor­re­spon­dence – are we eas­i­ly contactable?
• Com­par­i­son to oth­er Solic­i­tors – how do we com­pare to oth­er firms you have used or been in con­tact with?
• Friend­li­ness – do you find us friend­ly & welcoming?
• Over­all rat­ing – all fac­tors con­sid­ered, what do you think of us?

Each feed­back ques­tion­naire is elec­tron­i­cal­ly record­ed to allow mon­i­tor­ing of the firm’s stan­dards, as required under the Law Soci­ety Lex­cel & Con­veyanc­ing Qual­i­ty Scheme (CQS) stan­dards. The 2013 feed­back scores were as follows;

• Val­ue — 86% (4.3)
• Reports — 83% (4.15)
• Cor­re­spon­dence – 88.8% (4.44)
• Com­par­i­son with oth­er Solic­i­tors — 86% (4.31)
• Friend­li­ness – 92.8% (4.64)
• Over­all Ser­vice – 89.4% (4.47)

Mar­ket­ing Man­ag­er, Rick Bar­row, said We are very pleased with the lat­est feed­back pro­vid­ed by our clients, which are con­sis­tent with our results over the past 5 years. As a firm, we feel make a con­scious effort in main­tain­ing excel­lent stan­dards, which ben­e­fits every­one. We know that peo­ple often use of ser­vices at stress­ful &/or emo­tion­al points in their lives, which is why we aim to pro­vide a per­son­al & pro­fes­sion­al service.

We are par­tic­u­lar­ly pleased with our score for cor­re­spon­dence, which always sets us apart with clients and Estate agents. We are also very thank­ful to clients for return­ing the feed­back forms which are mon­i­tored, and sug­ges­tions for improve­ments, implemented.”