Jack­son Bar­rett & Gass Solic­i­tors are pleased to announce being short­list­ed for the LCS Award for Excel­lence in Client Ser­vice. The award is one of sev­er­al at the Law Soci­ety Excel­lence Awards 2008 which recog­nise and reward the most out­stand­ing prac­ti­tion­ers in the legal professions.

The award will high­light excel­lence in client care and inno­v­a­tive approach­es to main­tain­ing and devel­op­ing client-focused ser­vices’. The judges have short­list­ed JB&Gass on the basis that they have demon­strat­ed a lead­ing edge com­mit­ment to client care and exam­ples of real efforts in going the extra mile for a diverse range of clients.

The awards will be pre­sent­ed at a cel­e­bra­to­ry din­ner at Old Billings­gate, Lon­don on 23 Octo­ber 2008.

The award short­list­ing is on the back receiv­ing excel­lent client feed­back over the last 8 months. Con­veyanc­ing clients were sent a feed­back ques­tion­naire on com­ple­tion, to gath­er feed­back on sev­er­al aspects of the ser­vice pro­vid­ed; val­ue, report, cor­re­spon­dence, com­par­i­son to oth­er firms, friend­li­ness and over­all rating.

Using a scale of 1 for poor and 5 for excel­lent, Jack­son Bar­rett & Gass scored very good’ (4.23) or bet­ter in all areas, and have seen score increas­es across all categories.

The entry also high­light­ed a move of office to pro­vide easy access and free park­ing for clients, as well as a heavy invest­ment in E‑Conveyancing to com­ple­ment exist­ing cor­re­spon­dence channels.

Mar­ket­ing Man­ag­er, Rick Bar­row said, We were obvi­ous­ly very pleased with the feed­back pro­vid­ed, as it reflects a con­scious effort in main­tain­ing excel­lent stan­dards, which ben­e­fits everyone.

How­ev­er, we are stunned by the short­list­ing. We feel we have always been renowned for and proud of our client care. As a small fam­i­ly firm, we have always made sure that the client is at the fore­front of the issues, and freely able to talk to a solic­i­tor and get updates.

We are obvi­ous­ly look­ing for­ward to the din­ner and hope­ful we might go one bet­ter, but just the recog­ni­tion of our efforts for clients, and being ranked with inter­na­tion­al firms is superb.”


Law Soci­ety Excel­lence Awards — Dinner