Jack­son Bar­rett & Gass Solic­i­tors are pleased to announce results from their 4‑month cus­tomer feed­back questionnaire.

Con­veyanc­ing clients were sent a feed­back ques­tion­naire on com­ple­tion, to gath­er feed­back on sev­er­al aspects of the ser­vice pro­vid­ed; Val­ue, Report, Cor­re­spon­dence, Com­par­i­son to oth­er firms, Friend­li­ness and over­all rating.

Using a scale of 1 for poor and 5 for excel­lent, Jack­son Bar­rett & Gass scored ​‘very good’ (4) or bet­ter in all areas.

JB&G aver­aged 90.2% (4.51) as an over­all score for ser­vice, and JB&G were also deemed to be ​‘very good’ in com­par­i­son with oth­er Solic­i­tors (4.37). JB&G were pleased with a 92.6% score for cor­re­spon­dence, and 93.6% score for friend­li­ness. Clients rat­ed JB&G val­ue at 84.4% (4.22) and JB&G Reports at 83.6% (4.18).

Mar­ket­ing Man­ag­er, Rick Bar­row said, ​“We are obvi­ous­ly very pleased with the feed­back pro­vid­ed. We pride our­selves on the ser­vice we pro­vide to our clients, and I think these are reflect­ed in our scores.

Our over­all score is also very pleas­ing, as reflects the rea­son why we retain the major­i­ty of our clients, local­ly, nation­al­ly and inter­na­tion­al­ly. Of the 41 respons­es, 39 said they would use us again, and 38 said they would rec­om­mend us to a friend.”

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