Privacy Notice

Intro­duc­tion

Wel­come to the Jack­son Bar­rett and Gass Lim­it­ed’s pri­va­cy notice. 

Jack­son Bar­rett and Gass Lim­it­ed respects your pri­va­cy and is com­mit­ted to pro­tect­ing your per­son­al data. This pri­va­cy notice will inform you as to how we look after your per­son­al data when you vis­it our web­site (regard­less of where you vis­it it from) and tell you about your pri­va­cy rights and how the law pro­tects you. 

1. Impor­tant infor­ma­tion and who we are

Pur­pose of this pri­va­cy notice

This pri­va­cy notice aims to give you infor­ma­tion on how Jack­son Bar­rett and Gass col­lects and process­es your per­son­al data through your use of this web­site, includ­ing any data you may pro­vide through this web­site when you sign up to our newslet­ter, pur­chase a prod­uct or ser­vice or take part in a competition. 

This web­site is not intend­ed for chil­dren and we do not know­ing­ly col­lect data relat­ing to children. 

It is impor­tant that you read this pri­va­cy notice togeth­er with any oth­er pri­va­cy notice or fair pro­cess­ing notice we may pro­vide on spe­cif­ic occa­sions when we are col­lect­ing or pro­cess­ing per­son­al data about you so that you are ful­ly aware of how and why we are using your data. This pri­va­cy notice sup­ple­ments the oth­er notices and is not intend­ed to over­ride them.

Con­troller

Jack­son Bar­rett and Gass Lim­it­ed is the con­troller and respon­si­ble for your per­son­al data (col­lec­tive­ly referred to as ​“Jack­son Bar­rett and Gass Lim­it­ed”, ​“we”, ​“us” or ​“our” in this pri­va­cy notice). 

We have appoint­ed a data pro­tec­tion offi­cer (DPO) who is respon­si­ble for over­see­ing ques­tions in rela­tion to this pri­va­cy notice. If you have any ques­tions about this pri­va­cy notice, includ­ing any requests to exer­cise your legal rights, please con­tact the DPO using the details set out below.

Con­tact details

Our full details are: 

Full name of legal enti­ty: Jack­son Bar­rett and Gass Limited 

Name or title of DPO: Richard Barrow 

Email address: rick.​barrow@​JBGass.​com

Postal address: Smithy Annexe, 112 Adling­ton Road, Wilm­slow, Cheshire, SK9 2LN 

Tele­phone num­ber: 01625 523988 

You have the right to make a com­plaint at any time to the Infor­ma­tion Com­mis­sion­er’s Office (ICO), the UK super­vi­so­ry author­i­ty for data pro­tec­tion issues (www​.ico​.org​.uk). We would, how­ev­er, appre­ci­ate the chance to deal with your con­cerns before you approach the ICO so please con­tact us in the first instance.

Changes to the pri­va­cy notice and your duty to inform us of changes

This ver­sion was last updat­ed on 25/05/2018 and his­toric ver­sions can be obtained by con­tact­ing us. 

The data pro­tec­tion law in the UK will change on 25 May 2018. Although this pri­va­cy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for exam­ple, a request for the trans­fer of your per­son­al data) until May 2018 as we are still work­ing towards get­ting our sys­tems ready for some of these changes. 

It is impor­tant that the per­son­al data we hold about you is accu­rate and cur­rent. Please keep us informed if your per­son­al data changes dur­ing your rela­tion­ship with us.

Third-par­ty links

This web­site may include links to third-par­ty web­sites, plug-ins and appli­ca­tions. Click­ing on those links or enabling those con­nec­tions may allow third par­ties to col­lect or share data about you. We do not con­trol these third-par­ty web­sites and are not respon­si­ble for their pri­va­cy state­ments. When you leave our web­site, we encour­age you to read the pri­va­cy notice of every web­site you visit. 

2. The data we col­lect about you

Per­son­al data, or per­son­al infor­ma­tion, means any infor­ma­tion about an indi­vid­ual from which that per­son can be iden­ti­fied. It does not include data where the iden­ti­ty has been removed (anony­mous data). 

We may col­lect, use, store and trans­fer dif­fer­ent kinds of per­son­al data about you which we have grouped togeth­er follows:

• Iden­ti­ty Data includes first name, maid­en name, last name, user­name or sim­i­lar iden­ti­fi­er, mar­i­tal sta­tus, title, date of birth, nation­al insur­ance num­ber and gender.
• Con­tact Data includes billing address, sale/​purchase/​remortgage address, deliv­ery address, email address and tele­phone numbers.
• Finan­cial Data includes bank account and pay­ment card details.
• Trans­ac­tion Data includes details about pay­ments to and from you and oth­er details of prod­ucts and ser­vices you have pur­chased from us.
• Tech­ni­cal Data includes inter­net pro­to­col (IP) address, your login data, brows­er type and ver­sion, time zone set­ting and loca­tion, brows­er plug-in types and ver­sions, oper­at­ing sys­tem and plat­form and oth­er tech­nol­o­gy on the devices you use to access this website.
• Pro­file Data includes your user­name and pass­word, pur­chas­es or orders made by you, your inter­ests, pref­er­ences, feed­back and sur­vey responses.
• Usage Data includes infor­ma­tion about how you use our web­site, prod­ucts and services.
• Mar­ket­ing and Com­mu­ni­ca­tions Data includes your pref­er­ences in receiv­ing mar­ket­ing from us and our third par­ties and your com­mu­ni­ca­tion preferences.

We also col­lect, use and share Aggre­gat­ed Data such as sta­tis­ti­cal or demo­graph­ic data for any pur­pose. Aggre­gat­ed Data may be derived from your per­son­al data but is not con­sid­ered per­son­al data in law as this data does not direct­ly or indi­rect­ly reveal your iden­ti­ty. For exam­ple, we may aggre­gate your Usage Data to cal­cu­late the per­cent­age of users access­ing a spe­cif­ic web­site fea­ture. How­ev­er, if we com­bine or con­nect Aggre­gat­ed Data with your per­son­al data so that it can direct­ly or indi­rect­ly iden­ti­fy you, we treat the com­bined data as per­son­al data which will be used in accor­dance with this pri­va­cy notice.

We do not col­lect any Spe­cial Cat­e­gories of Per­son­al Data about you (this includes details about your race or eth­nic­i­ty, reli­gious or philo­soph­i­cal beliefs, sex life, sex­u­al ori­en­ta­tion, polit­i­cal opin­ions, trade union mem­ber­ship, infor­ma­tion about your health and genet­ic and bio­met­ric data). Nor do we col­lect any infor­ma­tion about crim­i­nal con­vic­tions and offences.

If you fail to pro­vide per­son­al data

Where we need to col­lect per­son­al data by law, or under the terms of a con­tract we have with you and you fail to pro­vide that data when request­ed, we may not be able to per­form the con­tract we have or are try­ing to enter into with you (for exam­ple, to pro­vide you with goods or ser­vices). In this case, we may have to can­cel a prod­uct or ser­vice you have with us but we will noti­fy you if this is the case at the time. 

3. How is your per­son­al data collected?

We use dif­fer­ent meth­ods to col­lect data from and about you includ­ing through:

• Direct inter­ac­tions. You may give us your Iden­ti­ty, Con­tact and Finan­cial Data by fill­ing in forms or by cor­re­spond­ing with us by post, phone, email or oth­er­wise. This includes per­son­al data you pro­vide when you:
  • apply for our prod­ucts or services;
  • cre­ate an account on our website;
  • sub­scribe to our ser­vice or publications;
  • request mar­ket­ing to be sent to you;
  • enter a com­pe­ti­tion, pro­mo­tion or sur­vey; or
  • give us some feedback.
• Auto­mat­ed tech­nolo­gies or inter­ac­tions. As you inter­act with our web­site, we may auto­mat­i­cal­ly col­lect Tech­ni­cal Data about your equip­ment, brows­ing actions and pat­terns. We col­lect this per­son­al data by using cook­ies, serv­er logs and oth­er sim­i­lar tech­nolo­gies. We may also receive Tech­ni­cal Data about you if you vis­it oth­er web­sites employ­ing our cookies.
• Third par­ties or pub­licly avail­able sources. We may receive per­son­al data about you from var­i­ous third par­ties and pub­lic sources as set out below:
• Con­tact, Finan­cial and Trans­ac­tion Data from providers of tech­ni­cal, pay­ment and deliv­ery ser­vices such as banks based inside the EU.
• Iden­ti­ty and Con­tact Data from data providers such as Intel­li­works based inside the EU.
• Iden­ti­ty and Con­tact Data from pub­licly avail­ably sources such as Com­pa­nies House, Land Reg­istry, HMRC and the Elec­toral Reg­is­ter based inside the EU.

4. How we use your per­son­al data

We will only use your per­son­al data when the law allows us to. Most com­mon­ly, we will use your per­son­al data in the fol­low­ing circumstances:

• Where we need to per­form the con­tract we are about to enter into or have entered into with you.
• Where it is nec­es­sary for our legit­i­mate inter­ests (or those of a third par­ty) and your inter­ests and fun­da­men­tal rights do not over­ride those interests.
• Where we need to com­ply with a legal or reg­u­la­to­ry obligation.

Gen­er­al­ly, we do not rely on con­sent as a legal basis for pro­cess­ing your per­son­al data oth­er than in rela­tion to send­ing third par­ty direct mar­ket­ing com­mu­ni­ca­tions to you via email or text mes­sage. You have the right to with­draw con­sent to mar­ket­ing at any time by con­tact­ing us.

Pur­pos­es for which we will use your per­son­al data

We have set out below, in a table for­mat, a descrip­tion of all the ways we plan to use your per­son­al data, and which of the legal bases we rely on to do so. We have also iden­ti­fied what our legit­i­mate inter­ests are where appropriate.

Note that we may process your per­son­al data for more than one law­ful ground depend­ing on the spe­cif­ic pur­pose for which we are using your data. Please con­tact us if you need details about the spe­cif­ic legal ground we are rely­ing on to process your per­son­al data where more than one ground has been set out in the table below. 

Mar­ket­ing

We strive to pro­vide you with choic­es regard­ing cer­tain per­son­al data uses, par­tic­u­lar­ly around mar­ket­ing and adver­tis­ing. We have estab­lished the fol­low­ing per­son­al data con­trol mechanisms:

Pro­mo­tion­al offers from us

We may use your Iden­ti­ty, Con­tact, Tech­ni­cal, Usage and Pro­file Data to form a view on what we think you may want or need, or what may be of inter­est to you. This is how we decide which prod­ucts, ser­vices and offers may be rel­e­vant for you (we call this marketing).

You will receive mar­ket­ing com­mu­ni­ca­tions from us if you have request­ed infor­ma­tion from us or pur­chased ser­vices from us or if you pro­vid­ed us with your details when you entered a com­pe­ti­tion or reg­is­tered for a pro­mo­tion and, in each case, you have not opt­ed out of receiv­ing that marketing.

Third-par­ty marketing

We will get your express opt-in con­sent before we share your per­son­al data with any com­pa­ny out­side Jack­son Bar­rett and Gass for mar­ket­ing purposes. 

Opt­ing out

You can ask us or third par­ties to stop send­ing you mar­ket­ing mes­sages at any time by check­ing or uncheck­ing rel­e­vant box­es to adjust your mar­ket­ing pref­er­ences or by fol­low­ing the opt-out box on the client care let­ter sent to you or by con­tact­ing us at any time.

Where you opt out of receiv­ing these mar­ket­ing mes­sages, this will not apply to per­son­al data pro­vid­ed to us as a result of a product/​service pur­chase, war­ran­ty reg­is­tra­tion, product/​service expe­ri­ence or oth­er transactions.

Cook­ies

You can set your brows­er to refuse all or some brows­er cook­ies, or to alert you when web­sites set or access cook­ies. If you dis­able or refuse cook­ies, please note that some parts of this web­site may become inac­ces­si­ble or not func­tion prop­er­ly. For more infor­ma­tion about the cook­ies we use, please see our web­site cook­ie policy.

Change of purpose

We will only use your per­son­al data for the pur­pos­es for which we col­lect­ed it, unless we rea­son­ably con­sid­er that we need to use it for anoth­er rea­son and that rea­son is com­pat­i­ble with the orig­i­nal pur­pose. If you wish to get an expla­na­tion as to how the pro­cess­ing for the new pur­pose is com­pat­i­ble with the orig­i­nal pur­pose, please con­tact us.

If we need to use your per­son­al data for an unre­lat­ed pur­pose, we will noti­fy you and we will explain the legal basis which allows us to do so.

Please note that we may process your per­son­al data with­out your knowl­edge or con­sent, in com­pli­ance with the above rules, where this is required or per­mit­ted by law.

5. Dis­clo­sures of your per­son­al data

We may have to share your per­son­al data with the par­ties set out below for the pur­pos­es set out below and in the table in para­graph 4 above.

• Inter­nal Third Par­ties as set out in the Glos­sary.
• Exter­nal Third Par­ties as set out in the Glos­sary.
• Spe­cif­ic third par­ties such as:
  • HM Land Reg­istry for the pur­pos­es of Land Registration
  • HM Rev­enue and Cus­toms for the pur­pos­es of SDL Tax / Inher­i­tance Tax
  • Intelliworks/​Ochresoft for the pro­vi­sion of case man­age­ment facilities
  • ID Check providers for the pur­pos­es of AML require­ments and Reg­u­la­to­ry requirements
  • Local Authority/​Search Providers for the pur­pos­es of house sales/​purchases
• Third par­ties to whom we may choose to sell, trans­fer, or merge parts of our busi­ness or our assets. Alter­na­tive­ly, we may seek to acquire oth­er busi­ness­es or merge with them. If a change hap­pens to our busi­ness, then the new own­ers may use your per­son­al data in the same way as set out in this pri­va­cy notice.

We require all third par­ties to respect the secu­ri­ty of your per­son­al data and to treat it in accor­dance with the law. We do not allow our third-par­ty ser­vice providers to use your per­son­al data for their own pur­pos­es and only per­mit them to process your per­son­al data for spec­i­fied pur­pos­es and in accor­dance with our instructions. 

6. Inter­na­tion­al transfers

We do not trans­fer your per­son­al data out­side the Euro­pean Eco­nom­ic Area (EEA).

7. Data security

We have put in place appro­pri­ate secu­ri­ty mea­sures to pre­vent your per­son­al data from being acci­den­tal­ly lost, used or accessed in an unau­tho­rised way, altered or dis­closed. In addi­tion, we lim­it access to your per­son­al data to those employ­ees, agents, con­trac­tors and oth­er third par­ties who have a busi­ness need to know. They will only process your per­son­al data on our instruc­tions and they are sub­ject to a duty of confidentiality. 

We have put in place pro­ce­dures to deal with any sus­pect­ed per­son­al data breach and will noti­fy you and any applic­a­ble reg­u­la­tor of a breach where we are legal­ly required to do so. 

8.Data reten­tion

How long will you use my per­son­al data for?

By law we have to keep basic infor­ma­tion about our cus­tomers (includ­ing Con­tact, Iden­ti­ty, Finan­cial and Trans­ac­tion Data) for six years after they cease being cus­tomers for legal and reg­u­la­to­ry purposes.

In some cir­cum­stances you can ask us to delete your data: see below for fur­ther information.

In some cir­cum­stances we may anonymise your per­son­al data (so that it can no longer be asso­ci­at­ed with you) for research or sta­tis­ti­cal pur­pos­es in which case we may use this infor­ma­tion indef­i­nite­ly with­out fur­ther notice to you. 

9. Your legal rights

Under cer­tain cir­cum­stances, you have rights under data pro­tec­tion laws in rela­tion to your per­son­al data to.:

• Request access to your per­son­al data
• Request cor­rec­tion of your per­son­al data
• Request era­sure of your per­son­al data
• Object to pro­cess­ing of your per­son­al data
• Request restric­tion of pro­cess­ing your per­son­al data
• Request trans­fer of your per­son­al data
• Right to with­draw consent

If you wish to exer­cise any of the rights set out above, please con­tact us. 

No fee usu­al­ly required

You will not have to pay a fee to access your per­son­al data (or to exer­cise any of the oth­er rights). How­ev­er, we may charge a rea­son­able fee if your request is clear­ly unfound­ed, repet­i­tive or exces­sive. Alter­na­tive­ly, we may refuse to com­ply with your request in these circumstances. 

What we may need from you

We may need to request spe­cif­ic infor­ma­tion from you to help us con­firm your iden­ti­ty and ensure your right to access your per­son­al data (or to exer­cise any of your oth­er rights). This is a secu­ri­ty mea­sure to ensure that per­son­al data is not dis­closed to any per­son who has no right to receive it. We may also con­tact you to ask you for fur­ther infor­ma­tion in rela­tion to your request to speed up our response. 

Time lim­it to respond

We try to respond to all legit­i­mate requests with­in one month. Occa­sion­al­ly it may take us longer than a month if your request is par­tic­u­lar­ly com­plex or you have made a num­ber of requests. In this case, we will noti­fy you and keep you updated. 

10. Glos­sary

LAW­FUL BASIS

Legit­i­mate Inter­est means the inter­est of our busi­ness in con­duct­ing and man­ag­ing our busi­ness to enable us to give you the best service/​product and the best and most secure expe­ri­ence. We make sure we con­sid­er and bal­ance any poten­tial impact on you (both pos­i­tive and neg­a­tive) and your rights before we process your per­son­al data for our legit­i­mate inter­ests. We do not use your per­son­al data for activ­i­ties where our inter­ests are over­rid­den by the impact on you (unless we have your con­sent or are oth­er­wise required or per­mit­ted to by law). You can obtain fur­ther infor­ma­tion about how we assess our legit­i­mate inter­ests against any poten­tial impact on you in respect of spe­cif­ic activ­i­ties by con­tact­ing us. 

Per­for­mance of Con­tract means pro­cess­ing your data where it is nec­es­sary for the per­for­mance of a con­tract to which you are a par­ty or to take steps at your request before enter­ing into such a contract. 

Com­ply with a legal or reg­u­la­to­ry oblig­a­tion means pro­cess­ing your per­son­al data where it is nec­es­sary for com­pli­ance with a legal or reg­u­la­to­ry oblig­a­tion that we are sub­ject to. 

Exter­nal Third Parties

• Ser­vice providers act­ing as proces­sors based with­in the EU who pro­vide IT and sys­tem admin­is­tra­tion services.
• Pro­fes­sion­al advis­ers act­ing as proces­sors or joint con­trollers includ­ing lawyers, bankers, audi­tors and insur­ers based with­in the EU who pro­vide con­sul­tan­cy, bank­ing, legal, insur­ance and account­ing services.
• HM Rev­enue & Cus­toms, reg­u­la­tors and oth­er author­i­ties act­ing as proces­sors or joint con­trollers based in the Unit­ed King­dom who require report­ing of pro­cess­ing activ­i­ties in cer­tain circumstances
• FRAUD PRE­VEN­TION AGEN­CIES, based in the Unit­ed Kingdom

YOUR LEGAL RIGHTS

You have the right to:

Request access to your per­son­al data (com­mon­ly known as a ​“data sub­ject access request”). This enables you to receive a copy of the per­son­al data we hold about you and to check that we are law­ful­ly pro­cess­ing it.

Request cor­rec­tion of the per­son­al data that we hold about you. This enables you to have any incom­plete or inac­cu­rate data we hold about you cor­rect­ed, though we may need to ver­i­fy the accu­ra­cy of the new data you pro­vide to us. 

Request era­sure of your per­son­al data. This enables you to ask us to delete or remove per­son­al data where there is no good rea­son for us con­tin­u­ing to process it. You also have the right to ask us to delete or remove your per­son­al data where you have suc­cess­ful­ly exer­cised your right to object to pro­cess­ing (see below), where we may have processed your infor­ma­tion unlaw­ful­ly or where we are required to erase your per­son­al data to com­ply with local law. Note, how­ev­er, that we may not always be able to com­ply with your request of era­sure for spe­cif­ic legal rea­sons which will be noti­fied to you, if applic­a­ble, at the time of your request. 

Object to pro­cess­ing of your per­son­al data where we are rely­ing on a legit­i­mate inter­est (or those of a third par­ty) and there is some­thing about your par­tic­u­lar sit­u­a­tion which makes you want to object to pro­cess­ing on this ground as you feel it impacts on your fun­da­men­tal rights and free­doms. You also have the right to object where we are pro­cess­ing your per­son­al data for direct mar­ket­ing pur­pos­es. In some cas­es, we may demon­strate that we have com­pelling legit­i­mate grounds to process your infor­ma­tion which over­ride your rights and freedoms. 

Request restric­tion of pro­cess­ing of your per­son­al data. This enables you to ask us to sus­pend the pro­cess­ing of your per­son­al data in the fol­low­ing sce­nar­ios: (a) if you want us to estab­lish the data’s accu­ra­cy; (b) where our use of the data is unlaw­ful but you do not want us to erase it; © where you need us to hold the data even if we no longer require it as you need it to estab­lish, exer­cise or defend legal claims; or (d) you have object­ed to our use of your data but we need to ver­i­fy whether we have over­rid­ing legit­i­mate grounds to use it. 

Request the trans­fer of your per­son­al data to you or to a third par­ty. We will pro­vide to you, or a third par­ty you have cho­sen, your per­son­al data in a struc­tured, com­mon­ly used, machine-read­able for­mat. Note that this right only applies to auto­mat­ed infor­ma­tion which you ini­tial­ly pro­vid­ed con­sent for us to use or where we used the infor­ma­tion to per­form a con­tract with you. 

With­draw con­sent at any time where we are rely­ing on con­sent to process your per­son­al data. How­ev­er, this will not affect the law­ful­ness of any pro­cess­ing car­ried out before you with­draw your con­sent. If you with­draw your con­sent, we may not be able to pro­vide cer­tain prod­ucts or ser­vices to you. We will advise you if this is the case at the time you with­draw your consent.