​ Privacy Policy

Pri­va­cy Notice

This is the pri­va­cy notice of JBGass In this doc­u­ment, ​“we”, ​“our”, or ​“us” refer to JBGass.

We are com­pa­ny num­ber 7417266 reg­is­tered in England.

Our reg­is­tered office is at Smithy Annexe, 112 Adling­ton Road, Wilm­slow, Cheshire, SK9 2LN.

Intro­duc­tion

1. This is a notice to inform you of our pol­i­cy about all infor­ma­tion that we record about you. It sets out the con­di­tions under which we may process any infor­ma­tion that we col­lect from you, or that you pro­vide to us. It cov­ers infor­ma­tion that could iden­ti­fy you (“per­son­al infor­ma­tion”) and infor­ma­tion that could not. In the con­text of the law and this notice, ​“process” means col­lect, store, trans­fer, use or oth­er­wise act on information.
2. We regret that if there are one or more points below with which you are not hap­py, your only recourse is to leave our web­site immediately.
3. We take seri­ous­ly the pro­tec­tion of your pri­va­cy and con­fi­den­tial­i­ty. We under­stand that all vis­i­tors to our web­site are enti­tled to know that their per­son­al data will not be used for any pur­pose unin­tend­ed by them, and will not acci­den­tal­ly fall into the hands of a third party.
4. We under­take to pre­serve the con­fi­den­tial­i­ty of all infor­ma­tion you pro­vide to us, and hope that you reciprocate.
5. Our pol­i­cy com­plies with UK law accord­ing­ly imple­ment­ed, includ­ing that required by the EU Gen­er­al Data Pro­tec­tion Reg­u­la­tion (GDPR).
6. The law requires us to tell you about your rights and our oblig­a­tions to you in regards to the pro­cess­ing and con­trol of your per­son­al data. We do this now, by request­ing that you read the infor­ma­tion pro­vid­ed at www​.knowyour​pri​va​cyrights​.org
7. Except as set out below, we do not share, or sell, or dis­close to a third par­ty, any infor­ma­tion col­lect­ed through our website.

The basis on which we process infor­ma­tion about you

The law requires us to deter­mine under which of six defined bases we process dif­fer­ent cat­e­gories of your per­son­al infor­ma­tion, and to noti­fy you of the basis for each category.

If a basis on which we process your per­son­al infor­ma­tion is no longer rel­e­vant then we shall imme­di­ate­ly stop pro­cess­ing your data.

If the basis changes then if required by law we shall noti­fy you of the change and of any new basis under which we have deter­mined that we can con­tin­ue to process your information.

1. Infor­ma­tion we process because we have a con­trac­tu­al oblig­a­tion with you

When you reg­is­ter to buy a ser­vice from us, or oth­er­wise agree to our terms and con­di­tions, a con­tract is formed between you and us.

In order to car­ry out our oblig­a­tions under that con­tract we must process the infor­ma­tion you give us. Some of this infor­ma­tion may be per­son­al information.

We may use it in order to:

1.1. ver­i­fy your iden­ti­ty for secu­ri­ty pur­pos­es
1.2. sell prod­ucts to you
1.3. pro­vide you with our ser­vices
1.4. pro­vide you with sug­ges­tions and advice on prod­ucts, ser­vices and how to obtain the most from using our website

We process this infor­ma­tion on the basis there is a con­tract between us, or that you have request­ed we use the infor­ma­tion before we enter into a legal contract.

Addi­tion­al­ly, we may aggre­gate this infor­ma­tion in a gen­er­al way and use it to pro­vide class infor­ma­tion, for exam­ple to mon­i­tor our per­for­mance with respect to a par­tic­u­lar ser­vice we pro­vide. If we use it for this pur­pose, you as an indi­vid­ual will not be per­son­al­ly identifiable.

We shall con­tin­ue to process this infor­ma­tion until the con­tract between us ends or is ter­mi­nat­ed by either par­ty under the terms of the contract.

2. Infor­ma­tion we process with your consent

Through cer­tain actions when oth­er­wise there is no con­trac­tu­al rela­tion­ship between us, such as when you browse our web­site or ask us to pro­vide you more infor­ma­tion about our busi­ness, includ­ing job oppor­tu­ni­ties and our prod­ucts and ser­vices, you pro­vide your con­sent to us to process infor­ma­tion that may be per­son­al information.

Wher­ev­er pos­si­ble, we aim to obtain your explic­it con­sent to process this infor­ma­tion, for exam­ple, by ask­ing you to agree to our use of cookies.

Some­times you might give your con­sent implic­it­ly, such as when you send us a mes­sage by e‑mail to which you would rea­son­ably expect us to reply.

Except where you have con­sent­ed to our use of your infor­ma­tion for a spe­cif­ic pur­pose, we do not use your infor­ma­tion in any way that would iden­ti­fy you per­son­al­ly. We may aggre­gate it in a gen­er­al way and use it to pro­vide class infor­ma­tion, for exam­ple to mon­i­tor the per­for­mance of a par­tic­u­lar page on our website.

If you have giv­en us explic­it per­mis­sion to do so, we may from time to time pass your name and con­tact infor­ma­tion to select­ed asso­ciates whom we con­sid­er may pro­vide ser­vices or prod­ucts you would find useful.

We con­tin­ue to process your infor­ma­tion on this basis until you with­draw your con­sent or it can be rea­son­ably assumed that your con­sent no longer exists.

You may with­draw your con­sent at any time by instruct­ing us mail@​JBGass.​com. How­ev­er, if you do so, you may not be able to use our web­site or our ser­vices further.

3. Infor­ma­tion we process because we have a legal obligation

We are sub­ject to the law like every­one else. Some­times, we must process your infor­ma­tion in order to com­ply with a statu­to­ry obligation.

For exam­ple, we may be required to give infor­ma­tion to legal author­i­ties if they so request or if they have the prop­er autho­ri­sa­tion such as a search war­rant or court order.

This may include your per­son­al information.

Spe­cif­ic uses of infor­ma­tion you pro­vide to us

4. Job appli­ca­tion and employment

If you send us infor­ma­tion in con­nec­tion with a job appli­ca­tion, we may keep it for up to six years in case we decide to con­tact you at a lat­er date.

If we employ you, we col­lect infor­ma­tion about you and your work from time to time through­out the peri­od of your employ­ment. This infor­ma­tion will be used only for pur­pos­es direct­ly rel­e­vant to your employ­ment. After your employ­ment has end­ed, we will keep your file for six years before destroy­ing or delet­ing it.

5. Send­ing a mes­sage to our sup­port team

When you con­tact us, whether by tele­phone, through our web­site or by e‑mail, we col­lect the data you have giv­en to us in order to reply with the infor­ma­tion you need.

We record your request and our reply in order to increase the effi­cien­cy of our business.

We keep per­son­al­ly iden­ti­fi­able infor­ma­tion asso­ci­at­ed with your mes­sage, such as your name and email address so as to be able to track our com­mu­ni­ca­tions with you to pro­vide a high qual­i­ty service.

6. Com­plain­ing

When we receive a com­plaint, we record all the infor­ma­tion you have giv­en to us.

We use that infor­ma­tion to resolve your complaint.

If your com­plaint rea­son­ably requires us to con­tact some oth­er per­son, we may decide to give to that oth­er per­son some of the infor­ma­tion con­tained in your com­plaint. We do this as infre­quent­ly as pos­si­ble, but it is a mat­ter for our sole dis­cre­tion as to whether we do give infor­ma­tion, and if we do, what that infor­ma­tion is.

We may also com­pile sta­tis­tics show­ing infor­ma­tion obtained from this source to assess the lev­el of ser­vice we pro­vide, but not in a way that could iden­ti­fy you or any oth­er person.

7. Affil­i­ate and busi­ness part­ner information

This is infor­ma­tion giv­en to us by you in your capac­i­ty as an affil­i­ate of us or as a busi­ness partner.

The infor­ma­tion is not used for any oth­er purpose.

We under­take to pre­serve the con­fi­den­tial­i­ty of the infor­ma­tion and of the terms of our relationship.

We expect any affil­i­ate or part­ner to agree to rec­i­p­ro­cate this policy.

Use of infor­ma­tion we col­lect through auto­mat­ed sys­tems when you vis­it our website

8. Cook­ies

Cook­ies are small text files that are placed on your com­put­er’s hard dri­ve by your web brows­er when you vis­it any web­site. They allow infor­ma­tion gath­ered on one web page to be stored until it is need­ed for use on anoth­er, allow­ing a web­site to pro­vide you with a per­son­alised expe­ri­ence and the web­site own­er with sta­tis­tics about how you use the web­site so that it can be improved.

Some cook­ies may last for a defined peri­od of time, such as one day or until you close your brows­er. Oth­ers last indefinitely.

Your web brows­er should allow you to delete any you choose. It also should allow you to pre­vent or lim­it their use.

Our web­site uses cook­ies. They are placed by soft­ware that oper­ates on our servers, and by soft­ware oper­at­ed by third par­ties whose ser­vices we use.

If choose not to use cook­ies or you pre­vent their use through your brows­er set­tings, you will not be able to use all the func­tion­al­i­ty of our website.

We use cook­ies in the fol­low­ing ways:

8.1. to track how you use our web­site
8.2. to record whether you have seen spe­cif­ic mes­sages we dis­play on our web­site
8.3. to keep you signed in our site
8.4. to record your answers to sur­veys and ques­tion­naires on our site while you com­plete them
8.5. to record the con­ver­sa­tion thread dur­ing a live chat with our sup­port team

9. Per­son­al iden­ti­fiers from your brows­ing activity

Requests by your web brows­er to our servers for web pages and oth­er con­tent on our web­site are recorded.

We record infor­ma­tion such as your geo­graph­i­cal loca­tion, your Inter­net ser­vice provider and your IP address. We also record infor­ma­tion about the soft­ware you are using to browse our web­site, such as the type of com­put­er or device and the screen resolution.

We use this infor­ma­tion in aggre­gate to assess the pop­u­lar­i­ty of the web­pages on our web­site and how we per­form in pro­vid­ing con­tent to you.

If com­bined with oth­er infor­ma­tion we know about you from pre­vi­ous vis­its, the data pos­si­bly could be used to iden­ti­fy you per­son­al­ly, even if you are not signed in to our website. 

10. Our use of re-marketing

Re-mar­ket­ing involves plac­ing a cook­ie on your com­put­er when you browse our web­site in order to be able to serve to you an advert for our prod­ucts or ser­vices when you vis­it some oth­er website.

We may use a third par­ty to pro­vide us with re-mar­ket­ing ser­vices from time to time. If so, then if you have con­sent­ed to our use of cook­ies, you may see adver­tise­ments for our prod­ucts and ser­vices on oth­er websites.

Dis­clo­sure and shar­ing of your information

11. Infor­ma­tion we obtain from third parties

Although we do not dis­close your per­son­al infor­ma­tion to any third par­ty (except as set out in this notice), we some­times receive data that is indi­rect­ly made up from your per­son­al infor­ma­tion from third par­ties whose ser­vices we use.

No such infor­ma­tion is per­son­al­ly iden­ti­fi­able to you.

12. Data may be processed out­side the Euro­pean Union

Our web­sites are host­ed in the Unit­ed Kingdom.

We may also use out­sourced ser­vices in coun­tries out­side the Euro­pean Union from time to time in oth­er aspects of our business.

Accord­ing­ly data obtained with­in the UK or any oth­er coun­try could be processed out­side the Euro­pean Union.

For exam­ple, some of the soft­ware our web­site uses may have been devel­oped in the Unit­ed States of Amer­i­ca or in Australia.

We use the fol­low­ing safe­guards with respect to data trans­ferred out­side the Euro­pean Union:

12.1. the proces­sor is with­in the same cor­po­rate group as our busi­ness or organ­i­sa­tion and abides by the same bind­ing cor­po­rate rules regard­ing data pro­cess­ing
12.2. the data pro­tec­tion claus­es in our con­tracts with data proces­sors include trans­fer claus­es writ­ten by or approved by a super­vi­so­ry author­i­ty in the Euro­pean Union
12.3. we com­ply with a code of con­duct approved by a super­vi­so­ry author­i­ty in the Euro­pean Union
12.4. we are cer­ti­fied under an approved cer­ti­fi­ca­tion mech­a­nism as pro­vid­ed for in the GDPR
12.5. both our organ­i­sa­tion and the proces­sor are pub­lic author­i­ties between whom there is either a legal­ly bind­ing agree­ment or admin­is­tra­tive arrange­ments approved by a super­vi­so­ry author­i­ty in the Euro­pean Union relat­ing to pro­tec­tion of your information

Access to your own information

13. Access to your per­son­al information

13.1. At any time you may review or update per­son­al­ly iden­ti­fi­able infor­ma­tion that we hold about you, by sign­ing in to your account on our web­site
13.2. To obtain a copy of any infor­ma­tion that is not pro­vid­ed on our web­site you may make a request for the atten­tion of our Data Pro­tec­tion Offi­cer (DPO), Rick Bar­row.
13.3. After receiv­ing the request, we will tell you when we expect to pro­vide you with the infor­ma­tion. Under GDPR, we are gen­er­al­ly not per­mit­ted to charge for com­ply­ing with a request. We may how­ev­er charge a fee or refuse to respond if the request is ​“man­i­fest­ly unfound­ed or exces­sive”. In such cas­es, we would need to pro­vide evi­dence as to how this con­clu­sion was reached. ​“Exces­sive” has a very high thresh­old and typ­i­cal­ly applies to repeat­ed requests from the same indi­vid­ual dur­ing an unrea­son­ably short timeframe.

14. Removal of your information

If you wish us to remove per­son­al­ly iden­ti­fi­able infor­ma­tion from our web­site, you may con­tact us at mail@​JBGass.​com.

This may lim­it the ser­vice we can pro­vide to you.

15. Ver­i­fi­ca­tion of your information

When we receive any request to access, edit or delete per­son­al iden­ti­fi­able infor­ma­tion we shall first take rea­son­able steps to ver­i­fy your iden­ti­ty before grant­i­ng you access or oth­er­wise tak­ing any action. This is impor­tant to safe­guard your information.

Oth­er matters

16. Use of site by children

16.1. We do not sell prod­ucts or pro­vide ser­vices for pur­chase by chil­dren, nor do we mar­ket to chil­dren
16.2. If you are under 18, you may use our web­site only with con­sent from a par­ent or guardian

17. Encryp­tion of data sent between us

We use Secure Sock­ets Lay­er (SSL) cer­tifi­cates to ver­i­fy our iden­ti­ty to your brows­er and to encrypt any data you give us.

When­ev­er infor­ma­tion is trans­ferred between us, you can check that it is done so using SSL by look­ing for a closed pad­lock sym­bol or oth­er trust mark in your browser’s URL bar or toolbar.

18. How you can complain

18.1. If you are not hap­py with our pri­va­cy pol­i­cy or if have any com­plaint then you should tell us by email. Our address is mail@​JBGass.​com
18.2. You can find fur­ther infor­ma­tion about our com­plaint han­dling at mail@​JBGass.​com
18.3. If a dis­pute is not set­tled then we hope you will agree to attempt to resolve it by engag­ing in good faith with us in a process of medi­a­tion or arbi­tra­tion
18.4. If you are in any way dis­sat­is­fied about how we process your per­son­al infor­ma­tion, you have a right to lodge a com­plaint with the Infor­ma­tion Com­mis­sion­er’s Office. This can be done at https://​ico​.org​.uk/​c​o​n​c​erns/

19. Reten­tion peri­od for per­son­al data

Except as oth­er­wise men­tioned in this pri­va­cy notice, we keep your per­son­al infor­ma­tion only for as long as required by us:

19.1. to pro­vide you with the ser­vices you have request­ed;
19.2. to com­ply with oth­er law, includ­ing for the peri­od demand­ed by our tax author­i­ties;
19.3. to sup­port a claim or defence in court

20. Com­pli­ance with the law

Our pri­va­cy pol­i­cy has been com­piled so as to com­ply with the law of every coun­try or legal juris­dic­tion in which we aim to do busi­ness. If you think it fails to sat­is­fy the law of your juris­dic­tion, we should like to hear from you.

How­ev­er, ulti­mate­ly it is your choice as to whether you wish to use our website.

21. Review of this pri­va­cy policy

We may update this pri­va­cy notice from time to time as nec­es­sary. The terms that apply to you are those post­ed here on our web­site on the day you use our web­site. We advise you to print a copy for your records. 

If you have any ques­tion regard­ing our pri­va­cy pol­i­cy, please con­tact us.